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Types of Accounts 
Benefits of Accepting Plastic
Frequently Asked Questions
Introduction to Merchant Services
Debit card use exceeds Credit card
use
Benefits of Online Debit
Choosing the Right Company
Get it in Writing
Choosing the right credit card processor is an important decision
for many merchants and can sometimes be a tedious process. Here
at First-Trans we have compiled the following advice to assist you
in making your decision.
The key to choosing a good processor is to first know the basics
of the credit card processing industry and what obstacles to avoid.
At First Trans, our sales team has compiled a list of the main issues
that should be considered in your research.
Learn All Your Options
You must make sure that the processing company you are working
with has taken the time to go over your options and educate you
to the point of having a basic knowledge of the industry. It’s
common knowledge that you get what you pay for and this isn’t
any different in the processing industry. Because there are many
different options and because the needs and wants of businesses
vary, it is important to understand that the most expensive option
is not necessarily the best.
Therefore it is best to find a processing company that is best
suited to your specific business needs and wants; you can save a
lot of time and money by being advised by a professional!
Controlling Your Options
In this industry, credit card processors and ISOs have the right
to raise or lower fees. Rate increases can occur due to fee increases
passed to the processor from Visa/MasterCard (interchange). In turn,
the processor passes the increase to the merchant. Rate increase
can also occur if your business has been labeled “high risk”
(i.e. type of business, excessive returns or declines, numerous
chargebacks, high volume sales). Or increases can occur for the
most basic thing… increasing profitability.
When you sign up for credit-card processing services there are
many variables and they can change at any given time. One thing
to help you maintain some control over these variables is to make
sure the contract is cancelable. By maintaining the rights to choose
who you conduct business with; in the event your fees are raised
you can still shop around for a better deal elsewhere. It helps
you avoid paying the subsequent increase or cancellation fees which
can range from the low hundreds to the thousands of dollars.
Avoid All Misunderstandings
As with most service providers, processors and salespeople make
their money from the sale of equipment, software, etc, and from
the residual commission earned from your processing volume.
You may be told one thing verbally and later, when it may be too
late, realize you were misled.
To avoid “misunderstandings” and confusion get all
the fees and promises disclosed in writing. This will protect you
the consumer and your business from common misunderstandings. Also,
make sure you ask detailed questions.
Award Winning Customer Service
It’s important to you to keep your business up and running
all the time, technical issues can be debilitating to the flow of
business so it’s a top priority to consider customer support.
Whether an equipment problem or questions about your statement;
accurate, reliable and fast service is important. Customer support
should also be available 24-hours, 7-days a week.
Your account representative should be knowledgeable and accessible;
make sure that they are available when needed.
Providing the Best Solution and Price
Here at First-Trans we are able to offer you this advice because
we are confident that we can provide the tools necessary to get
the best deal possible.
We can provide this advice because we follow it. Our company survives
on the residual gained from our Customers and we thrive on maintaining
the relationship between us and the customer. We offer professional
advice and our dedication to quality service is unequalled!
As always…First-Trans is looking forward
to exceeding your expectations!
If you have any questions about our fees and services, please call
us immediately at 800-247-5750 or email us at
info@first-trans.com.
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