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Types of Accounts 
Benefits of Accepting Plastic
Frequently Asked Questions
Introduction to Merchant Services
Debit card use exceeds Credit card
use
Benefits of Online Debit
Choosing the Right Company
Get it in Writing
What is batching out?
The process by which the merchant and cardholder’s banks
exchange transaction data, resulting in the depositing of funds
into your specified bank account.
How do I do it?
There are two methods of batching. Terminals may be set
to Auto Batch for you convenience, at the time of your choosing
and will include a batch report for that day. The second option
is you can batch any time throughout the day manually with a touch
of one key.
What if I don’t?
Again, you may have your terminal set to Auto Batch, but
in the event the terminal does not batch, the display on your
terminal will read "Need To Batch", and you can manually
batch. Be sure to do so, or else the transactions unbatched may
be subject to additional fees when they finally are batched.
Can I pre verify funds on a customers
card?
Yes. You can verify funds on a customer’s credit card. Those
funds will be reserved for you until, at a later date, you deposit
those held funds into your account.
What about technical support?
First-Trans has a team of trained technicians ready to assist
you and answer any questions or concerns that might arise included
as part of our service.
What comes with my equipment
package?
Depending on your specific business you will receive a terminal,
supplies to get you started, stickers for advertisement, support
phone numbers, and call center information.
How do I return money?
To do a refund with a First-Trans terminal is very simple. The
procedure is the same as a sale after you put your terminal in
return mode by pressing the return key on the terminal display.
How do I do a void?
A void can be done the same day the transaction has been run before
the batch has been closed. If you press void on the keypad the
procedure will be the same as a sale.
Will I get a batch report?
Yes, your terminal will print a deposit report each night when
it closes, and all internet payment gateways are set up to send
you an email with each order and an end of day closing report.
How long until the money reaches
my bank?
All terminal funds are deposited in 24-48 hours after the batch
has been closed. Internet payment gateway accounts will take an
additional one day to reach your bank account
Do I get a Statement?
Yes, a monthly statement is generated that is detailed with your
daily batches and all you rates and fees.
On-line Reporting
Yes, on-line reporting is available, ask you account representative
for details. Batch information, deposits and chargeback information
and statements can all be viewed.
On-line Forms and other helpful information
Common forms and other helpful information can be found and downloaded
at http://www.ipaymentinc.com/formsAndGuidelines.asp.
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